INTERNATIONAL SHIPPING! Due to COVID-19 concerns, the delivery time could have some delays. We can't garantee the regular time and is out of our control.

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Frequently Asked Questions

WHAT IS VIARCO ARTGRAF?
ARTGRAF VIARCO is a registered trademark owned by Viarco Indústria de Lápis, Lda under tax identification number PT500571722.
DO I NEED TO OPEN AN ACCOUNT TO MAKE A PURCHASE?
An email account is all you need to start a purchase. We recommend that you register a Viarco account here and start adding products to your favorites and easily make an online purchase.  
PAYMENT OPTIONS
Currently we accept PayPal payments and bank transfer, through NIB/IBAN. If you use the PayPal method, we will receive your payment immediately and the delivery will be done faster. In case of bank transfer, we will only ship your products when we receive the bank transfer confirmation (it may take 2 to 3 days), if you send a proof of bank transfer to our email lojaonline@viarco.pt the faster the order will be sent. We do not store any details of your credit card, and we never have access to your card details.
SHIPPING METHODS
The method we use in Portugal is: TNT, delivers in the next business day, after the payment is received.
Europe, the estimated time for delivery is 2 to 5 days, rest of the world between 5 to 8 days.
SHIPPING COSTS
Shipping prices will appear when check out is done.
Shipping to Portugal, CTT: 3,20€ (until 100 g)
Shipping to, Express 24h: 4,50€ (until 5 kg) : 5,00€ (until 30 kg)
Shipping to Spain, CTT: 5,85€ (until 100 g) : 9,50€ (until 500 g) : 13,95€ (until 1 kg)
Shipping to Spain, Express 48h: 18,20€ (until 1.5 kg) : 20€ (until 2 kg)
Shipping to Europe, 3 to 5 business days: 5,85€ (until 100 g) : 9,50€ (until 500 g) : 13,95€ (until 1 kg) : 22,20€ (until 2 kg)
Shipping to the rest of the world: 6,45€ (until 100 g) : 13€ (until 500 g) : 23,60€ (until 1 kg) : 34,65€ (until 2 kg) (from 5 to 8 days)
Outside Europe, customs duty can be charged, but it can not be predicted.
TRACKING ORDER
All deliveries are shipped with a tracking number. We will send you the number so you can track where your order is at any time on 17Track. Orders are sent to the address in your account information, so make sure the address is correct. If there is an error that makes the delivery of the order unavailable or if you do not claim it from the carrier, the delivery charges will be charged again. If you believe your order is taking longer than expected to arrive, please contact us at: lojaonline@viarco.pt
RETURNS AND REFUNDS
You can return your purchase for up to 14 days. You must return it under the same conditions as you received and we will refund the amount of the order. In this case, we will charge shipping costs.For orders outside the European Union, the customs duty will also be charged. Please, contact us before you do.
CLAIMS
If you have received the order with external damages, you must file a complaint with the shipping company.If the product itself is damaged, contact us immediately by e-mail: lojaonline@viarco.pt.
  • Até domingo estamos na DrawingRoom Lisboa, estamos no espaço editorial, uma oportunidade para experimentar os nossos produtos. Até já :)
  • Hello World!
We are open to overseas orders again :) 
Pay attention to the VAT rules: outside the EU you will be charged without any taxes and you may be subject to customs processing and additional duties in your country. 
Inside the EU: you will be charged the VAT tax of your country.  If you don’t find our products in your country or town, you will find here (link in bio). Many thanks for your support :)
  • tudo acontece, tudo é engraçado…  Hoje às 17.30 abrimos as portas do Atelier Viarco ao público :) Alexandra Rafael, André Silva, Cláudia Lopes, Francisco Venâncio e Joana BC estarão cá para vos receber.
Venham daí, em segurança:)
  • Exposição dos resultados da 4. Edição do YETI
  • O YETI - Youth Education Through Illustration, é um evento de programação artística organizado pela Associação Quinta das Relvas que reune jovens ilustradores nacionais e internacionais que partilharam os seus conhecimentos e experiências com outros ilustradores e entusiastas da área, através de um programa de educação não-formal. Tendo a duração de 4 dias, o evento contou com duas componentes distintas - apresentações/conferências e workshops - lideradas de jovens para jovens.  A Viarco acolhe nas suas instalações a os resultados dos vários workshops dinamizados por Inês Viegas Oliveira, Mago Studio, Mário Linhares, Maria Remédio, Yuxing Li e Estúdio 408.  Estará patente até 31 de Outubro.
  • Vamos de férias, mas há quem fique a trabalhar num novo projeto que nos orgulha fazer parte, brevemente será apresentado :)
Voltamos a 30 de Agosto, até já ☀️

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