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Frequently Asked Questions

WHAT IS VIARCO ARTGRAF?
ARTGRAF VIARCO is a registered trademark owned by Viarco Indústria de Lápis, Lda under tax identification number PT500571722.
DO I NEED TO OPEN AN ACCOUNT TO MAKE A PURCHASE?
An email account is all you need to start a purchase. We recommend that you register a Viarco account here and start adding products to your favorites and easily make an online purchase.  
PAYMENT OPTIONS
Currently we accept PayPal payments and bank transfer, through NIB/IBAN. If you use the PayPal method, we will receive your payment immediately and the delivery will be done faster. In case of bank transfer, we will only ship your products when we receive the bank transfer confirmation (it may take 2 to 3 days), if you send a proof of bank transfer to our email lojaonline@viarco.pt the faster the order will be sent. We do not store any details of your credit card, and we never have access to your card details.
SHIPPING METHODS
The method we use in Portugal is: TNT, delivers in the next business day, after the payment is received.
Europe, the estimated time for delivery is 2 to 5 days, rest of the world between 5 to 8 days.
SHIPPING COSTS
Shipping prices will appear when check out is done.
Shipping to Portugal, CTT: 3,20€ (until 100 g)
Shipping to, Express 24h: 4,50€ (until 5 kg) : 5,00€ (until 30 kg)
Shipping to Spain, CTT: 5,85€ (until 100 g) : 9,50€ (until 500 g) : 13,95€ (until 1 kg)
Shipping to Spain, Express 48h: 18,20€ (until 1.5 kg) : 20€ (until 2 kg)
Shipping to Europe, 3 to 5 business days: 5,85€ (until 100 g) : 9,50€ (until 500 g) : 13,95€ (until 1 kg) : 22,20€ (until 2 kg)
Shipping to the rest of the world: 6,45€ (until 100 g) : 13€ (until 500 g) : 23,60€ (until 1 kg) : 34,65€ (until 2 kg) (from 5 to 8 days)
Outside Europe, customs duty can be charged, but it can not be predicted.
TRACKING ORDER
All deliveries are shipped with a tracking number. We will send you the number so you can track where your order is at any time on 17Track. Orders are sent to the address in your account information, so make sure the address is correct. If there is an error that makes the delivery of the order unavailable or if you do not claim it from the carrier, the delivery charges will be charged again. If you believe your order is taking longer than expected to arrive, please contact us at: lojaonline@viarco.pt
RETURNS AND REFUNDS
You can return your purchase for up to 14 days. You must return it under the same conditions as you received and we will refund the amount of the order. In this case, we will charge shipping costs.For orders outside the European Union, the customs duty will also be charged. Please, contact us before you do.
CLAIMS
If you have received the order with external damages, you must file a complaint with the shipping company.If the product itself is damaged, contact us immediately by e-mail: lojaonline@viarco.pt.
  • Visit Risko Drawing Desk by Viarco Portugal at Maison & Objet 2019 in Paris  #risko #drawing #desk by #viarco #portugal
  • In Paris until Tuesday :) at Maison et Objet HALL 6 M127 #viarco #artgraf #risko #drawing #MO19
  • During this 2 weeks we have here this group of artists in residence. They are from Australia, United Kingdom and Netherlands. Jo Lane, Janine Hall, Caroline Holt Wilson, Ellis Scheer, Emma Hollaway have done a Masters Degree in Drawing at the University of London 'UAL' and Sarah Duyshart Masters of Sculpture at Royal College Art of London.
The results of this residence will be presented here, stay tuned :) #artgraf #viarco #drawingartists #artistresidencies #residenciasartisticas
  • Carolina Dubert venceu o prémio Jovem Criador de Aveiro na categoria Pintura, consequência disso, está em residência artística na Viarco e com formação de Ricardo Pistola. #residenciasartisticas #viarco
  • @ondamarela no hat weekend em S. João da Madeira, ouvir o apito a vapor é sempre nostálgico. Obrigado a todos os participantes :)
  • Irene González at Viarco :) more pictures at Viarco.pt

Instagram @ viarcoportugal